Privacy Policy

1. Who We Are

Mastasset Resources Management Ltd ("Mastasset", "we", "our", or "us") is a company incorporated in Nigeria, operating a digital platform at mastasset.com. We are the data controller responsible for the personal information collected through our website and services.

2. Data We Collect

Information You Provide

• Account registration details: name, email address, phone number, and password
• Profile information: user role, professional background, and preferences
• Property listing data: property details, images, pricing, location, and documents uploaded
• Training enrollment data: name, date of birth, address, educational background, and payment information
• Communication records: messages sent through our contact forms and enquiry systems

Information Collected Automatically

• Technical data: IP address, browser type, device type, and operating system
• Usage data: pages visited, search queries entered, features used, and time spent on platform
• Location data: approximate geographic location, where permitted, for artisan matching purposes
• Cookie data: session identifiers and preference cookies (see Section 6)

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• To create, manage, and secure your account on the Mastasset platform
• To process and display property listings submitted for sale or rent
• To match users with artisans in their vicinity based on approximate location
• To process training enrollment applications and payments
• To facilitate connections between clients and verified artisans
• To respond to enquiries, support requests, and complaints
• To send transactional communications, including booking confirmations and payment receipts
• To send marketing communications, where you have consented to receive them
• To improve platform performance, user experience, and service quality
• To comply with our legal and regulatory obligations under Nigerian law

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: to deliver the services you have requested
• Legitimate interests: to improve our platform and prevent fraud
• Legal obligation: to comply with applicable Nigerian laws and regulations
• Consent: for marketing communications and optional data uses, where you have explicitly opted in

5. Data Sharing

We do not sell your personal data. We may share it with the following categories of third parties:

• Payment processors: to facilitate secure payment transactions (they receive only the data necessary to process payment)
• Cloud service providers: for data storage and platform infrastructure
• Analytics providers: to help us understand platform usage patterns (data is anonymised where possible)
• Artisans: your contact details are shared with a specific artisan only after you have paid the connection fee and provided explicit consent
• Legal authorities: where required to do so by Nigerian law, court order, or regulatory requirement

6. Cookies and Tracking

Mastasset uses essential cookies to maintain your session and preferences. We also use analytics cookies to understand how visitors use our platform. You may disable non-essential cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features of the platform.

7. Data Retention

We retain your personal data for as long as your account remains active or as required to deliver our services. Inactive accounts are deleted after 24 months of inactivity. Training and transaction records are retained for 7 years in compliance with Nigerian financial record-keeping requirements. You may request deletion of your account at any time by contacting us.

8. Your Rights

Under applicable Nigerian data protection law (NDPR), you have the right to:

• Access a copy of the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to our legal retention obligations
• Object to or restrict certain processing activities
• Withdraw your consent to marketing communications at any time
• Lodge a complaint with the National Information Technology Development Agency (NITDA)

To exercise any of these rights, contact us at privacy@mastasset.com.

9. Data Security

We implement industry-standard security measures to protect your personal data, including SSL/TLS encryption for data in transit, access controls and authentication for data at rest, regular security audits, and employee training on data handling. However, no digital platform is entirely immune to security risks. We encourage users to maintain strong, unique passwords and to contact us immediately if they suspect unauthorised access to their account.

10. Children's Privacy

The Mastasset platform is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a minor has submitted data to us, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us at privacy@mastasset.com.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Material changes will be communicated to registered users by email and by a prominent notice on the platform. Your continued use of Mastasset following the effective date of any update constitutes your acceptance of the revised policy.

12. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

Data Protection Officer
Mastasset Resources Management Ltd
Plot 14, Commercial Avenue, Abuja, FCT, Nigeria
Email: privacy@mastasset.com
Phone: +234 913 958 0654